These terms apply to catering services booked with FOOD CAFE CATERERS, a proprietorship of Joby Johny trading as Kiriyanthan's, VII/124, Foodcafe Caterers, Mookkannoor, Ernakulam, Kerala 683577, India (GSTIN 32APFPJ3319B1ZL, FSSAI Licence No. 11319007001124) ("we", "us"). "You" means the person who books our services. By paying the advance you accept these terms, our Cancellation & Refund Policy, our Shipping & Service Delivery Policy and our Privacy Policy. Anything specifically agreed in your written quotation or booking confirmation takes priority over these general terms.
1. Our services
We provide catering services: menu planning, preparation of food and beverages, service at your event by our staff with our own equipment, and clean-up of the areas we use. Our services are delivered in person at your event venue on the event date. We do not sell or ship packaged goods through this website. See our Shipping & Service Delivery Policy.
2. Quotations and booking
- We give you a written quotation setting out the menu, the per-plate rate, any minimum number of plates and any additional items.
- Your booking is confirmed when we receive the catering advance and send you a confirmation.
- For events at LA Mirage Convention Center, Koratty, catering may be booked through the LA Mirage booking platform at la-mirage.in. We remain the supplier of the catering and the invoices are ours.
3. Prices and GST
- Rates are per plate in Indian rupees and are exclusive of GST unless stated otherwise. GST is charged at the applicable rate, currently 5% (SAC 996334).
- The rate confirmed for your booking will not change for that booking, unless you change the menu or the scope of service.
- We issue GST tax invoices in the name of FOOD CAFE CATERERS, GSTIN 32APFPJ3319B1ZL.
4. Payment schedule
- Advance: ₹15,000 (Rupees Fifteen Thousand only), inclusive of GST, payable to confirm the booking.
- Balance: (final guest count × agreed per-plate rate) plus GST, less the advance, payable at least 7 days before the event date.
- Additional guests: if the guest count increases after the balance is paid, a supplementary invoice for the extra plates, plus GST, is payable before the event.
- Online payments are made through Razorpay directly to FOOD CAFE CATERERS. Razorpay's own terms apply to the payment transaction.
- If the balance has not been paid at least 7 days before the event, we will contact you. We are not obliged to serve more plates than have been paid for.
5. Guest count
You confirm the final guest count before paying the balance. We prepare food for the confirmed count, subject to any minimum number of plates in your quotation. We will try to accommodate a small number of extra guests on the day, but cannot guarantee it, and extra plates served are charged at the agreed rate plus GST.
6. Food safety, allergies and dietary needs
- We prepare and serve food in line with the Food Safety and Standards Act, 2006 and our FSSAI licence.
- Please tell us in writing, before the event, about any allergies or dietary requirements among your guests. Our kitchens may handle common allergens, such as nuts, milk, gluten, eggs, fish and shellfish, so we cannot guarantee that any dish is completely free of them.
7. Changes to your booking
Menu changes requested after confirmation are subject to availability and may change the per-plate rate. Changes to the event date, and cancellations, are covered by our Cancellation & Refund Policy.
8. Venue and access
- You are responsible for arranging access to the venue, a kitchen or cooking area, water and electricity as needed, at the agreed times. For events at LA Mirage, LA Mirage's venue rules apply.
- If we cannot serve because of venue access, unsafe conditions or other circumstances outside our control at the venue, we are not responsible for the resulting delay or shortfall.
9. Liability
- We are responsible for the quality, hygiene and safety of the food we supply and for the conduct of our staff.
- We are not responsible for food or drink supplied by anyone else at your event, or for loss caused by your guests or by the venue.
- To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount paid to us for that booking. Nothing in these terms limits liability that cannot be limited by law.
10. Events beyond our control
Neither party is liable for failure or delay caused by events beyond reasonable control, such as natural disasters, severe weather, epidemics, government orders, strikes or utility failures. If an event cannot go ahead for such a reason, we will work with you in good faith to move it to another date or settle the booking in line with our Cancellation & Refund Policy.
11. Complaints
If you are unhappy with any part of our service, please tell us as soon as possible, ideally on the day so that we can put it right, or contact Joby Johny at joby@kiriyanthans.in or +91 99472 32335.
12. Governing law
These terms are governed by the laws of India. Any dispute will first be discussed in good faith between us. If it cannot be resolved, the courts at Ernakulam, Kerala will have jurisdiction.
13. Changes to these terms
We may update these terms from time to time. The version in force when your booking is confirmed applies to that booking.